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Viewing posts from: April 2018

What We’ve Learnt This Week – 23.04.2018

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04 23, 2018 | Posted in Car Dealer Blog | 0 comments

Motors.co.uk and Cox Automotive News: Motors.co.uk updates lead management tool as 22% of car sales enquiries go unanswered – AM Online

  • co.uk has updated its lead management tool, The Eye, to assist “extremely busy” car dealers after it emerged that 22% of calls to dealers go unanswered
  • In March 2018, 22% of telephone enquiries went unanswered by Motors.co.uk dealers
  Cox Automotive promotes Kieran TeeBoon to managing director of Dealer Auction – AM Online
  • Cox Automotive has announced the promotion of Kieran TeeBoon to the post of managing director at Dealer Auction.
  • TeeBoon, who has been with Cox Automotive for five years, will move to the role from his current role as operations director
  • Prior to Dealer Auction, TeeBoon worked with dealerships including Francis Seat and Listers
  Dealer used car margins decline in ‘challenging’ first quarter – Motor Trader
  • Used car dealers experienced a ‘challenging’ first quarter with the majority, 69%, saying their margin had fallen year on year.
  • Compared to Q1 last year, 59% of dealers noted a deterioration in retail demand, 40% said finance penetration was lower and 60% said physical footfall had fallen, according to Philip Nothard, head of external relations with Cox Automotive
  • The vast majority of dealers, 86%, said target pressures were resulting in higher levels of pre-registered cars hitting the market while 60% said the scrappage schemes on offer from carmakers were sucking sub-£2,000 cars out of the market
  Industry News: EVs present car dealers 'massive profit opportunity' after used values rocket 41% in Q1 – AM Online
  • Electric vehicle used values rose by 41% during Q1 of 2018 as the overall average used car value rose by 5.3%, according to Autorola
  • The findings, derived from data related to sales completed via Autorola’s online platform, showed that the average selling price of an EV was up to £19,789 from Q4 2017’s £13,981
  BCA sells a million vehicles in a year for the first time – Car Dealer
  • For the first time on record, BCA has sold a million vehicles in the UK in a 12-month period
  • The record fell during the 1,000-vehicle BMW Mega Sale staged at BCA’s Perry Barr remarketing centre in March
  Shpock launches new online platform to help dealers reach a wider audience – Car Dealer
  • Shpock has launched a new online platform for car dealers to reach a wider audience
  • The marketplace app’s new platform, called Shpock+ Motors, has up to 700,000 unique monthly users in the UK, and allows British dealers to reach a huge nationwide audience in just a few seconds
  • Shpock already averages more than five million car searches every month, making it one of the top three private car marketplaces in the UK
  Most searched for cars on Motors.co.uk week-on-week:
  1. Ford Fiesta
  2. Volkswagen Golf
  3. Ford Focus
  4. Vauxhall Corsa
  5. BMW 3 Series
  Days in stock by vehicle type on Motors.co.uk:
  1. Lower Medium – 28
  2. Supermini – 32
  3. Medium – 32
  4. 4x4 – 36
  5. Estate – 36

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Motors.co.uk urges dealers to pursue missed leads as 22% of consumer telephone calls go unanswered

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04 20, 2018 | Posted in Car Dealer Blog, General | 0 comments

Motors.co.uk is encouraging UK car dealers to review missed enquiries from potential customers after updating to its consumer response tracking platform.

In March 2018, more than a fifth (22%) of consumer telephone enquiries went unanswered by Motors.co.uk dealers. To help dealers understand and respond to these enquires, The Eye, has been updated with a new top level dashboard and a redesigned user interface.

The Eye stores and displays consumer response to listings on Motors.co.uk and its network of partner websites, such as telephone calls, emails and detailed vehicle views, and the user experience has been improved with the introduction of an accessible six-month overview.

Dealers can customise their searches to review response over a specified period and access individual responses, as well as analyse stock performance, without having to leave the platform.

The new invoice module allows dealers to create and store professional invoices in a new module in The Eye, with their statements corresponding to the consumer response generated by the Motors.co.uk Network.

Motors.co.uk Product Development Manager Libo Bian said: “The new updates to The Eye have been made with dealers’ needs at the heart of how we improve our services.

“The Eye is still a mobile-friendly, cloud-based solution that allows dealers to check their response wherever they are and we have taken great strides in this recent development to make the experience even more rewarding.

“Our dealers have access to a clear overview of their lead assists so they can analyse their cars’ response with just a few clicks.”

Motors.co.uk Managing Director Phill Jones added: “Our customers are extremely busy and have many responsibilities to manage while running their dealerships, so it is understandable that some consumer enquiries aren’t responded to immediately.

 “With The Eye, we help dealers pursue any leads generated through their listings on the Motors.co.uk Network – even the ones they miss during a hectic day on the forecourt.

“We are committed to offering our customers a transparent service that gives them the opportunity to understand the response we generate for their vehicles.”

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What We’ve Learnt This Week – 16.04.2018

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04 16, 2018 | Posted in Car Dealer Blog | 0 comments

Cox Automotive News: Part-exchange price rise boosted car retail in challenging March, says Cox Automotive – AM Online

  • Part-exchange vehicles posted strong performance at auction during March to deliver a boost to car dealers at the end of Q1, according to new figures from Cox Automotive
  • Showing a similar trend to that experienced by remarketing rival BCA – as identified in its recent Pulse report, Cox Automotive's online and physical auction business, Manheim, saw double-digit growth in month-on-month part-exchange volumes at 17.5% during the month
  Industry News: VW scandal deters 67% of motorists from diesel, Close Brothers Motor Finance report reveals – AM Online
  • More than two-thirds of drivers (67%) say that they are less likely to purchase a diesel car after the VW scandal of 2015, according to an upcoming report from Close Brothers Motor Finance
  • SMMT figures show that five years ago, diesel-powered motors were the nation’s vehicle of choice, commanding 52% of market share to petrol’s 45%
  • The Government’s announcement of banning the sale of new non-hybrid or EV vehicles by 2040, twinned with the Volkswagen emissions scandal, saw 2017 sales figures plummet to 38%
Car buyers likely to ditch dealers that get their details wrong – AM Online
  • Dealers that make mistakes with their customers’ information risk losing their business, according to new research by Marketing Delivery.
  • It found that 57% of UK motorists said they would be less likely to purchase a new vehicle from a dealership that made an error such as their name or details of their current vehicle
  • Just 5% said that inaccurate information would make no difference to their likelihood of buying a car from the dealer
Car dealers lost £18,000 on average in February, reports ASE – Car Dealer
  • Dealers recorded average losses of £18,000 in February 2018 – a £4,000 increase year-on-year
  • The figures, which come from automotive profitability specialists ASE, show a continued trend of rising mid-quarter month losses, meaning the gains made in January have been reversed, leaving the average dealer £2,000 behind in terms of year-to-date profits
More than 40 per cent of UK cars are diesels, new figures show – Car Dealer
  • Two out of five cars on UK roads are diesel-powered despite concerns over emissions, new figures show
  • Although demand for new diesel cars plummeted last year, Department for Transport data shows a total of 12.9 million diesels – combining new and used cars – are licensed
  • This represents a market share of 40.1 per cent and demonstrates the significant position diesel continues to hold in the automotive industry
  Most searched for cars on Motors.co.uk week-on-week:
  1. Ford Fiesta
  2. Volkswagen Golf
  3. Ford Focus
  4. Vauxhall Corsa
  5. BMW 3 Series
  Days in stock by vehicle type:
  1. Lower Medium – 26
  2. 4X4 – 35
  3. Coupe – 39
  4. Prestige – 39
  5. Small – 40

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What We’ve Learnt This Week – 09.04.2018

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04 09, 2018 | Posted in Car Dealer Blog | 0 comments

Industry News: Buyers advised to choose pre-registered cars to avoid new tax increases on diesels – AM Online

  • Car buyers are being advised to choose pre-registered diesel cars to avoid an increase in the tax that has seen the price of some of the most popular models in the market go up by more than £300
  • he diesel surcharge, that came into force on April 1, adds between £15 and £520 to the cost of taxing a car in its first year. Dealers pay the fee on behalf of buyers, which is why prices have gone up to reflect the extra cost
March 2018 new car registrations down 15%, diesel falls 37% year-on-year – AM Online
  • March new car registrations fell 15.7% year-on-year, with diesels suffering a 37.2% fall
  • The result was described as not unexpected and the Society of Motor Manufacturers and Traders’ stressed this was the fourth biggest March ever for the sector
  • The SMMT blamed last month’s performance on economic and political uncertainty and “confusion” over air quality plans
Used car orders fall by 5% in Q1, enquiries down 6% – Motor Trader
  • The used car market saw a decline in demand in the first quarter according to new research
  • Used cars enquiries fell by 6% and orders fell by 5% compared to the first quarter of 2017, according to lead management group Dealerweb
Cartime plans new car supermarket with £10m funding – Motor Trader
  • Bury-based used car supermarket Cartime saw pre-tax profits rise 10.2% to £741,882 on turnover up 23.9% to £28.2m in the year to 30 April 2017
  • Cartime, which was set up by Matt Kay in 2012, is forecasting sales of £34m this financial year and plans to announce a second site in May
  Most searched for cars on Motors.co.uk week-on-week:
  1. Ford Fiesta
  2. Volkswagen Golf
  3. Ford Focus
  4. Vauxhall Corsa
  5. BMW 3 Series
  Days in stock by vehicle type:
  1. Lower Medium – 26
  2. 4X4 – 35
  3. Coupe – 39
  4. Prestige – 39
  5. Small – 40

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What We’ve Learnt This Week – 03.04.2018

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04 03, 2018 | Posted in Car Dealer Blog | 0 comments

Motors.co.uk and Cox Automotive News: Manheim secures Santander contract renewal – AM Online

  • Manheim will continue to remarket vehicles for Santander Consumer Finance for the next three years
  • The two businesses have extended their contract, which began in 2002
  • The partnership extension, which started in March and will run until February 2021, will see vehicles from Santander Consumer Finance continue to pass through Manheim's auction lanes in: Bristol, Colchester, Manchester, Mansfield and Washington
  Industry News: Number of cars manufactured in the UK falls again – Car Dealer
  • The number of cars built in the UK has fallen again following the seventh consecutive month of decline in the domestic market, new figures show.
  • Just under 145,500 cars rolled off production lines last month, 4.4 per cent fewer than in February last year, the Society of Motor Manufacturers and Traders (SMMT) reported
  • There was another double-digit decline in production of cars for the UK, down by 17 per cent, following falls of 24 per cent in December, 28 per cent in November and 14 per cent in September
Franchised dealers see 19% fall in vehicles for servicing – Motor Trader
  • UK franchised dealers saw a significant year-on-year decline in aftersales business in 2017, according to data from electronic vehicle health check provider autoVHC
  • The company, which sampled 500 UK dealers, found that over the 12-month period the average dealer saw 3,320 vehicles presented at its service department, a 19% drop from the 4,080 vehicles seen during the course of 2016
  • It said the fall in aftersales activity combined with a tail off in new car sales was likely to put further pressure on dealers
Car dealers missed out on £429m in unsold ‘red work’ in 2017 – AM Online
  • The average franchised car dealer missed out on £429 million of aftersales income by selling just 53% of urgently required work, according to the findings of autoVHC’s annual aftersales report
  • According to the vehicle health check provider’s data, the UK’s franchised dealers are continuing to miss out on significant aftersales revenue opportunities due to a failure to secure maintenance work identified during the service process
  Most searched for cars on Motors.co.uk week-on-week:
  1. Ford Fiesta
  2. Volkswagen Golf
  3. Ford Focus
  4. Vauxhall Corsa
  5. BMW 3 Series
  Most fastest moving cars on Motors.co.uk week-on-week:
  1. Mitsubishi Outlander
  2. Hyundai Tucson
  3. Land Rover Discovery Sport
  4. Ford Kuga
  5. Renault Captur

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